About a year ago we started our search for our dream home and along the way came across Phoenix Homes Builders. While touring some of their model homes, the first thing that came into our minds was ‘Classy’! Right then and there we decided to build our dream home with Phoenix. We picked a model by looking at the floor-plan as there was no model home for that particular style – a risk, but if it was anything like their other homes, we knew we were in good hands. We really wanted to build an ‘ultra-modern’ home with lots of windows for natural light and wanted to have a gorgeous pond view from our backyard. The design center had lots of options and all different kinds of upgrades available.

Our Phoenix designer very patiently helped us at each and every step and offered excellent customer service throughout the process. Every single need was looked after very sincerely and carefully to make sure that nothing got missed. Our house was delivered on time, but it seemed like the day we’d take possession would never come. After moving into our brand new dream home recently, we couldn’t stop our tears of joy. The house turned out to be so gorgeous and every corner of the house just looks perfect! It really seemed that great effort was put in to complete each and every part of our house and to fulfill all our needs. We are certainly getting a lot of compliments about the house from all our friends and family. Thus, we are really very thankful to Phoenix for finally making our dream come true and making us very happy customers indeed!

Shachi and Peea Islam, Fernbank Crossing
Being previous home owners, we had a pretty good idea as to what we wanted in a house and the questions to ask in order to satisfy our needs.

Once we decided to search for a house, we began looking on-line as to what was available in new homes. We definitely did not want to buy used for numerous reasons.

After compiling a few notes on various home builders, we set out to visit their model home sites. After having gone through half dozen builders or so and having visited a lot of model homes, we became overwhelmed – in other word “numb”!  Too much information as they say.  We liked certain things in one house and other things in another.  My wife and I tend to be critical when it comes to large decisions such as buying a house which I feel should be a necessity for all home buyers (critical that is !).

On our last visit which I believe was on a Saturday, we decided to give it a rest for a few weeks and go at it again once we recuperated. On our way back to our old house, we passed by a “Phoenix Homes” sign and decided to give it one more shot. As we drove up to the sales office, we noticed that we were a bit early before opening time. As we turned around to leave, the door of the sales office was unlocked and we were greeted by the best sales person ever! We were a half hour early and she took time to listen to us and to make a long story short, we bought the house that she recommended which fulfilled all of our requirements in the type of  house that we were looking for including the” Fernbank Crossing” location in Kanata.  I can’t say enough about Phoenix Homes. They treated us with genuine concern and provided us with all the information that we needed.

Next was the real fun part – selecting all of the materials that went into finishing our house such as flooring, counter tops and cabinets, type and colour of bricks and siding. There were no problems making a number of changes such as having an island in the kitchen and increasing the width of our family room. We spent a number of enjoyable hours with Trish at the Phoenix Homes Design Centre and couldn’t have been more pleased with the service that we received. Did not feel rushed and boy did she come up with some great ideas and recommendations.

We loved our house so much, we were checking out the building process once and sometimes twice a week.  Never once did I see poor workmanship and “good enough” scenarios from the workers. We did our first walk-through prior to the interior finishing and approved everything since there were no surprises. A couple or so months later, we did our second and final walk-through just prior to our taking possession and brought in an expert to assist us. The house was structurally very sound and the finishing was expertly done with a few cosmetic details that were quickly taken cared of prior and shortly after we moved in. “They do what they say!” and they (Phoenix Homes) do it well.

My wife and I are totally in love with our house and cannot stress enough how fortunate we were in having chosen Phoenix Homes as our builder.

Bob and Helene LeBlanc, Fernbank Crossing
As a second-time home buyer from Phoenix homes, I can say with great certainty that you have made a wise decision if you choose them to build your home.  The experience the first time around was very positive just as it has been this time.

I’ve been living in my new Phoenix home for a month now and am as thrilled about it as when I first moved in.  The service I have received from day one has been exceptional; my inquiries are responded to promptly and are always taken seriously no matter how big or small.  It is a really nice feeling to know that such a large company still prioritizes their time in such a way that makes one buyer (me!) feel like they are significant and valued.  The workmanship in my home is also outstanding, as though the home were scrutinized with a fine-tooth comb to ensure every last inch was perfect before I moved in.  I hope to live in my new Phoenix home for years to come and feel great knowing I made the right choice (again!) by choosing them as my builder.  I highly recommend Phoenix homes to other home buyers!

Danika Wright, Sawgrass Towns
We purchased the Yarmouth model from Phoenix Homes in Fernbank Crossing community in Kanata. This was our first newly-built home purchase so we had a lot of apprehensions but the friendly and knowledgable staff starting from the sales centre up to the final delivery was very helpful in every way. Everything was done in a very timely and professional manner.

Thanks Phoenix Homes, for providing us with such exemplary service and making our home buying experience a very pleasant one. We are thoroughly enjoying our new home, and highly recommend Phoenix Homes to anyone purchasing a new house

Archana and Anurag Garg, Fernbank Crossing
We purchased a Phoenix home in the subdivision of Timbermere in Stittsville, in June 2005. This was our first newly-built home and we didn’t know what to expect. When we first met with the Phoenix Homes’ team we were impressed with their knowledge of the home they had built and the level of service we received. We felt we were being treated like their only and most important customers. They paid attention to details and listened to our concerns. Phoenix Homes honoured everything in the New Home warranty, and more. We are proud to tell people that Phoenix Homes is our builder and we recommend them every chance we get!
As first home buyers, we naturally visited many residential developers in the Orléans area in order to have a good base of comparison. It didn’t take us very long to decide that Phoenix Homes was the one for us. After a few friendly visits to the sales center, everything fell into place. Even though there weren’t any model homes at the time of our purchase, the sales consultant provided us with photos and floor plans that made it easy to visualize the home that we chose: a beautiful open-concept townhome with a lovely spacious kitchen, a comfortable family room in the basement and a large back yard. The price was also very affordable on top of having a $3000 decor package bonus which was greatly appreciated!

We would like to thank Phoenix Homes for making our first home buying experience a very pleasant one. We are extremely satisfied with our home as well as all of the service we received up until now and we strongly recommend Phoenix Homes to anyone wishing to purchase a new home.

Isabelle et Richard Laferrière
Here we are once again, like a déjà vu…having just moved into our brand new Phoenix Home. And, for the second time, a complete love story!

From the time set our eyes on the award winning Chesapeake model, we knew that was the one for us. With complete confidence in the quality and service, it was without hesitation that we bought our dream home from you once again, “The Chesapeake” model.

Not knowing we’d be expecting twins a year later, the house has been a dream come true. In fact, the only thing that could make it better was be able to bring our very best friends along as our new next door neighbours. So, we did that too!

With your experienced and professional staff we were able to select a home and make customized finishes to suite our needs.

The finished product – our new home – is exactly what we wanted! There were no surprises, no extra costs and no disappointments. The construction, workmanship and detail are top-of-the-line which speaks to the talent and knowledge of the building team. Phoenix has once again made the experience of building a new home an easy one and one that we would again recommend to anyone in Ottawa looking to buy a new home.

Phoenix any time. would like to take this opportunity to officially thank all of the people at Phoenix Homes who worked so hard to ensure our home buying- and building – experience was flawless from beginning to end.

As the President of our Community Association I am not only proud of our home, but proud of the great community that you’ve built. Our experiences with Phoenix Homes on both a personal and business level have been positive. Your attention to detail and commitment to our community has been greatly appreciated!

It is indeed a pleasure in this day and age that a company such as Phoenix Homes care about the people they service, and for that we would definitely not hesitate to purchase a Phoenix home in the future.

Keep up the good work!

Alison and Wayne Bailey
My wife and I recently purchased a Phoenix home in Deer Run (Stittsville). We were initially drawn to our model as a result of the unique design, and what we felt was good market value. I work in real estate and am aware of current market trends and patterns.

We carefully oversaw each stage of the building process and were impressed. The home came with very high quality standard finishes, but for those personal touches and “extras” the design center staff were extremely helpful. Our occupancy date was met and our expectations for our home were surpassed.

But it was after we took occupancy that our impression of Phoenix homes was truly formed. The after sales staff genuinely cared about any small concerns that we had and always answered our calls and questions. We are extremely happy and proud of our beautiful new home, and it is our pleasure to recommend Phoenix Homes as a quality builder in the Ottawa area.

Julianne and Brian McAllister
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